Legal & compliance

Privacy Policy

Last updated: September 2026

1. Introduction & Overview

Compass & Key Travel (“we,” “us,” or “our”) is dedicated to safeguarding your personal data and upholding your trust. This Privacy Policy outlines how we collect, use, protect, and disclose information gathered through our website, inquiry forms, and communications when you interact with us or engage our bespoke travel advisory services.

By using our website, submitting an inquiry, or engaging our services, you consent to the data collection and usage practices described in this policy.

2. Information We Collect

To craft personalized travel itineraries, coordinate reservations, and provide dedicated advocacy, we may collect the following personal details:

  • Contact Information: Full legal names, home addresses, email addresses, and phone numbers.
  • Traveler Identification Details: Dates of birth, passport information (number, expiration, country of issuance), gender, and nationality as legally required by airlines, cruise operators, and foreign customs.
  • Travel Preferences & Logistics: Frequent flyer/loyalty program numbers, dietary restrictions, mobility needs, emergency contacts, and personal preferences.
  • Financial Details: Credit or debit card billing addresses and payment details collected exclusively to authorize transactions directly with vetted third-party travel suppliers.
  • Technical Site Data: Basic analytics, device information, IP addresses, and browsing activity collected via standard cookies to improve website functionality.

3. How We Use Your Information

We collect and process your information strictly to deliver high-touch travel advisory and planning services, including:

  • Researching, designing, and reserving flights, luxury hotels, villas, private transfers, rail journeys, cruises, and custom excursions.
  • Processing supplier deposits and final payments on your behalf.
  • Delivering your personalized digital itineraries and real-time travel updates through our traveler management platforms (including Tern).
  • Communicating important travel documents, itinerary revisions, and on-the-ground support before and during your journey.
  • Fulfilling legal obligations, Seller of Travel compliance, and accounting requirements.

4. How Your Information Is Shared

We do not sell, rent, trade, or monetize your personal data. We share your information solely as necessary to coordinate your travel arrangements:

  • Host Agency & Consortia Partners: As an independent affiliate of OutsideAgents and Ensemble Travel Group, operational and booking data may be processed through secure host systems to access preferred rates, amenities, and supplier management tools.
  • Third-Party Travel Suppliers: Relevant details (legal names, dates of birth, passport data, and payment information) are provided directly to airlines, hoteliers, cruise lines, destination management companies (DMCs), tour operators, and licensed private transfer providers to execute your bookings.
  • Operational Software Providers: We utilize secure, encrypted client management platforms (such as Tern) to manage intake inquiries, store client profiles securely, and generate digital itineraries.
  • Legal Compliance: We may disclose information if required by law, subpoena, government regulation, or law enforcement authorities.

5. Payment Processing & Financial Security

Compass & Key Travel does not store full credit card numbers or sensitive CVV codes on local servers. Payment transactions are executed directly with bonded tour operators, cruise lines, and luxury suppliers via secure, PCI-compliant merchant portals and encrypted payment authorization forms.

6. Data Retention & Security

We implement standard technical and organizational security measures to protect your personal data against unauthorized access, loss, or misuse. Information is retained only as long as necessary to manage your active bookings, maintain legal and tax records, or support ongoing advisory services for repeat clients.

7. Cookies & Third-Party Tracking

Our website uses cookies and similar technologies to evaluate site performance, optimize page load speeds, and understand how visitors navigate our content. You may set your web browser to refuse cookies, though certain interactive features of the website may not function properly as a result.

8. Your Rights & Choices

You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request the deletion of your profile (subject to legal, regulatory, or active booking obligations). To make a privacy inquiry or update your stored preferences, please contact us directly.

9. Contact Information

If you have questions or concerns regarding this Privacy Policy or our data management practices, please contact us: